Service Stations Assistance for the Disabled

Disability Help at Service stations

A great many people with disabilities who drive find it hard or almost impossible when it comes to filling up their cars with petrol or gas. This may be due to the fact that they have trouble using the hose, nozzle or controls at the self service centres. Some service stations are only self service and this may mean that the disabled person cannot buy their petrol/gas from these types and are therefore discriminated against.

Most petrol/gas stations now have some kind of policy regarding disabled peoples needs, although they may differ slightly from country to country, but most stations are now required to meet conditions such as:

* Providing fuelling assistance upon the request of a person suffering from a disability although if the station is manned by a single assistant they are not required by law to provide this assistance but only ask that they try and assist disabled drivers.

* Display signs and notifications on pumps to let the disabled person know they can get assistance for example by honking the car horn to signal the attention of an employer. Some stations have started providing a button to press which then triggers an alarm which the assistant will hear.

* Provide help with re fuelling your car at no extra cost.

Although options have started to to be put in place to assist the disabled in re-fuelling their cars it is clear that more should be done to take the needs of the disabled into account, most stations still have a long way to go and a better system may be needed.

Some of the buttons for the disabled to press are so small and easily more than an arm reach away so if the disabled person cannot get out of the car then they often cannot reach the button to press for help.

For those service stations that don’t even have a button the whole process of filling up your car with fuel can be an embarrassment, having to sit and honk your car horn once or twice maybe even more before someone realises that you are in fact disabled and do need assistance.

Filed under: Disability Help


  1. I am paraplegic and can’t get out of the car at petrol stations and have before waited for about fifteen minutes at a pump and in the end I gave up honking my horn as it was obvious that nobody was watching the forecourt and I was wasting my time as nobody even knew I was there leave alone the fact that I needed help. In a lot of petrol stations the cashier/ attendants are more interested in watching the forecourt. I’ve now had to start flagging down other people to ask someone to help me when they go in to pay.

  2. Hello. I have been physically and mentally disabled from birth. I am 46 now. I was adopted by two school teachers when I was five after spending five years neglected in foster care. My new father ended up being an abusive alcoholic. I am currently on disability for life from Telus for severe depression and panic attacks. I am heavily medicated and am in therapy for the last ten years. I am looking for a pro bono lawyer so I can sue my father for financial hardship. I am very intelligent and have done my research. I need a family lawyer which will be done in supreme court. I want $50,000 for lost wages I could have made in the last ten years. Can you help me?

  3. Unfortunately a lot of self service gas stations have only one employee at any time and rules and expectations to not leave the work area under any circumstances. However there are a few things that may be done to improve the odds that an attendant will come out to help you. First of all if there are many costumers or the station seems specially busy it is highly likely the attendant will not leave his work area, selecting a station that is not busy will greatly improve your chances.

    Also be aware of the area, there has been an increase in crime around gas stations in two of the three stations I have worked, you can be certain I am less likely to leave the security of an enclosed cabin under most circumstances. This is also very dependent on time, under most circumstances we are explicitly prohibited from exiting the gas station, in fact most stations will work with both doors closed after a certain time generally I would say in the early morning early afternoon time you are more likely to get help from an attendant.

    If it’s a station you are likely to frequent it may help to let the attendant know you, there may be aware of what times they are busy specially if they have been working in the station for a while or there may be a time when two attendants are present; one restocking and cleaning and the other working the register usually in the morning on certain days. There are a few costumers in one of the stations I work that arrive at the same time for this reason.

    Unfortunately it I do not see an easy solution short of hiring a second attendant which under most circumstances is unlikely specially now that the demand for gas has been decreasing, the price continues to go up and risk of crime continues to increase. I apologize to the handicap driver that came today who had to rely on a customer coming in to help her as I was busy and there were many customers in my station. But hopefully these tips help.

    Sorry for any mistakes I am writing this from my phone I might add more when I get home later tonight.

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